I ordered an opal necklace based on a design I provided about fifteen years ago. The order was fulfilled and my wife was delighted with it.
Unfortunately it was stolen recently and I thought I would never be able to replicate the design.
Unfortunately it was stolen recently and I thought I would never be able to replicate the design.
I contacted opals direct and Rhys remembered the design!!! He even asked the original jeweller who had recently retired to remake the original design with a new opal.
The result is amazing – the setting is identical and the opal even more beautiful than the original one.
The financial element was easy and transparent and everything was dealt with easily and smoothly even from the UK.
Couldnāt recommend Rhys and the team at Opals Direct highly enough. Amazing!
PS My wife was delighted – and quite emotional. š
Nigel B.
A pleasure doing business with Opals Down Under. Their excellent reputation is well deserved and I recommend them as a trusted source for purchasing quality Australian opals.
Simon J.
Outstanding service, expedited mailing, and a beautiful gem that I will treasure. What more could you want.
Beth S.
“Dear Opals Down Under team,
I just wanted to say a huge and sincere thank you for giving my daughter, Indi, her dream birthday party today. The weather was far from ideal, but every single one of your staff were welcoming, accommodating and bubbly as we moved the party indoors.
Everyone went above and beyond to make the party a success. Thank you for being so easy-going about Pass the Parcel and cake decorating on your showroom floor and for allowing our face painter to set up under cover at the front door.
For our little six year old who spends every lunch time at school digging in the sandpit, hoping to find gems, this was the PERFECT celebration.
Thank you! Thank you! Thank you!
We appreciate you and we will definitely be back for more fossicking.”
Fiona C.
“Pendant arrived and it is truly as beautiful as you described! It was such a please working with you. You promptly replied and answered all questions. And the end result is magnificent!”
G. Summa
“I couldn’t be happier with the purchase everything was amazing from the piece to the delivery time wouldn’t complain about anything.”
Michael K.
“I have purchased quite a few Koroit opals from Opals Down Under. I have been buying quite a lot of opals lately but I usually find Opals Down Under have the best opal for the most reasonable price, And their shipping is outstanding. I get everything within 8 days. And they always look just as beautiful as they did in the pictures. Undoubtedly I will be buying more them.”
Nathaniel D.M
“Itās here and itās more beautiful that I was expecting! Thank you, unboxing it felt like Christmas. Really appreciate your help with the postage too.
Wow, canāt stop looking at it to be honest, Opals are mesmerising.”
M. Brook
“I would like to tell you about my positive experience with both the customer service aspect and the quality of the piece(s).
First of all, Rhys Fox, Manager/Internet & Advertising Coordinator, was the most patient, professional individual.Ā Rhys
is obviously highly educated about opals, custom settings and all things ODU.
I was not an easy customer to deal with.Ā I didn’t read my communications from Rhys clearly, I was apprehensiveĀ about
spending money on unseen pieces and worried about the quality.Ā Rhys clearly knows how to reassure customers and
provide a feeling of security and quality of pieces.
I am over the moon with my custom opal pendant and also the pendant(s) I purchased for my daughter.Ā The pieces I have
purchased from ODU will be handed down (hopefully) for generations.Ā My custom piece especially – I have wanted something like this for so many years and the research I did in the past turned up less than desirable stones and cost.
ODU far surpassed my expectations with both customer service and quality.
I am so grateful that Rhys did not throw in the towel with me and stuck by me until the end.
Thank you for your time in reading this email.Ā Rhys is a total asset to ODU and I am going to be doing more business with ODU because I now NEED some opal earrings on a shepherd’s hook.Ā I will be a customer forever and will be pleased to recommend your business to friends and family withoutĀ hesitation.”
Katherine. P
“Just wanted to let you know I just received the delivery and all is well! The ring is gorgeous, I’m completely blown away by the craftsmanship. I sincerely thank you for the assistance through this entire process”.
J. Bishop
“Excellent product always love buying opal especially the mad colours that catches your eye. I buy my misses earrings each birthday or special occasion and the jewellery is made perfect and would love to buy more down the track, fast delivery, keep up the excellent work.”
Andrew. K
“The order arrived in good order yesterday, and both items look fantastic. As per usual, your website photos are realistic and honest representations. I always love looking at your great online showroom, and very much appreciate your exceptional customer service, as always. Happy Holidays to you and yours! Iāll be back :)”.
