“I would like to tell you about my positive experience with both the customer service aspect and the quality of the piece(s).
First of all, Rhys Fox, Manager/Internet & Advertising Coordinator, was the most patient, professional individual. Rhys
is obviously highly educated about opals, custom settings and all things ODU.
I was not an easy customer to deal with. I didn’t read my communications from Rhys clearly, I was apprehensive about
spending money on unseen pieces and worried about the quality. Rhys clearly knows how to reassure customers and
provide a feeling of security and quality of pieces.
I am over the moon with my custom opal pendant and also the pendant(s) I purchased for my daughter. The pieces I have
purchased from ODU will be handed down (hopefully) for generations. My custom piece especially – I have wanted something like this for so many years and the research I did in the past turned up less than desirable stones and cost.
ODU far surpassed my expectations with both customer service and quality.
I am so grateful that Rhys did not throw in the towel with me and stuck by me until the end.
Thank you for your time in reading this email. Rhys is a total asset to ODU and I am going to be doing more business with ODU because I now NEED some opal earrings on a shepherd’s hook. I will be a customer forever and will be pleased to recommend your business to friends and family without hesitation.”
Katherine. P