Ph: +61 7 54945 400

Ordering and Delivery

 

Payment Options

All orders from this website are processed in Australian dollars. If you are overseas, your credit card company or Paypal will make the conversion for you and charge you in your local currency, according to the exchange rate at the time the order is processed. (As a guideline, an estimated US $ price is shown underneath every price on our website.) Up to date currency conversions can be calculated by using this pop-up currency converter.

We currently accept the following payment methods;

  1. Credit Card - We accept Visa, American Express, Mastercard, and Bankcard. Credit card orders are processed via secure SSL server and your details are encrypted to prevent fraud.
  2. Paypal - Paypal is an excellent and safe method of doing business, in which a third party (Paypal) acts as the handler of money between the two parties. For more information on how this works, visit the Paypal website.
  3. Direct Deposit - You may deposit the funds directly into our bank account (in Australian dollars). Please email us for bank account details if you wish to choose this payment option.

 

GST (Goods and Services Tax)

GST (Goods and Services Tax) is a value-added tax of 10% added on most goods and services transactions in Australia. Prices on our website are shown in both inclusive and exclusive GST prices. If you are an overseas customer, you do not need to pay this tax. Exported goods are tax-free and not subject to Australia's GST. Opals Down Under passes this benefit onto our international customers and internet purchases shipped overseas are accordingly tax-free. Customers who reside in Australia however will be charged this tax at the rate of ten per cent. Please select the correct tax bracket when submitting your order.

 

Lay Away / Lay By

We do accept lay aways / lay bys - please contact us if you would like to place a deposit for an item and make regular payments over a longer period. Our standard lay-away period is six to eight weeks, with a minimum deposit of 10% for orders UNDER AU$1,000, or a $300 deposit for orders over $1,000.

 

Delivery Information

We offer free global delivery for all opals orders over AUD $330 inc GST (AUD $300 ex GST). This is not built into the price, so you will genuinely have the opal delivered to you free of charge. You couldn't do better if you came to Australia yourself!

Orders under AUD $330 inc GST will incur a delivery charge of AUD $15. This covers delivery to anywhere in the world.

All parcels sent by Opals Down Under are insured against loss, theft, or damage during delivery. You do not take any risk in purchasing from us, as your parcel is completely covered. Therefore you need not be concerned about the security of your opal during transit. All parcels sent by us also require a signature upon delivery. In most cases, parcels are sent the next business day following your order placement (or the same day when possible).

Highly valuable items can be delivered via Fed Ex upon request, but please note, costs will vary pending on location.

Items of lesser value are shipped overseas via standard insured Air Mail and are not traceable. These items are still fully covered by insurance, require a signature on delivery, and are given an unique registration number.

Items being sent within Australia are shipped via registered post, and are also fully insured during delivery.

Since Opals Down Under covers the cost of all delivery, our discretion is used when selecting your delivery service, according to the value or urgency of the parcel. If you have special or urgent circumstances and would like your parcel sent by a premium service, please let us know and we can arrange for faster delivery for an extra fee to cover our costs.

Please note that we do not cover any extra duties or taxes that your country will charge on the imported item.

Please see below for standard delivery times to common areas. If your country is not listed, please visit the Australia Post website for a more comprehensive listing of countries and an estimation of delivery time to your area. Please note: If you are placing an order over the Christmas period, please get your orders in early as delivery times tend to be delayed during the busy season.

*Unfortunately, we will no longer be accepting orders from Indonesia via Credit Card, due to high levels of fraudulent orders. We will be accepting orders from Indonesia that use Paypal or direct deposit. Please contact us prior to ordering.

 

Overseas deliveries

                              

Country

Standard Delivery Time

USA & Canada

5-10 working days

UK

5-10 working days

Australia

1-3 working days (most areas)

New Zealand

4-5 working days

Indonesia

5-7 working days

Singapore

3-5 working days

European Countries

5-10 working days

 

Within Australia

Please see below for a delivery guideline within Australia.

Delivery within the same city or town

Next working day

Between cities and large towns in the same state

1 - 3 working days

Between other locations within the same state

1 - 3 working days

Between adjoining east coast capitals (including Adelaide

2 working days

Between other capital cities

3-5 working days

To other interstate locations

4-6 working days